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Lang.ai is a cutting-edge AI platform designed to enhance customer experience (CX) insights and automation. It leverages advanced AI to provide real-time, granular insights tailored to the complexity of various business needs. Lang.ai goes beyond traditional chatbots by enabling businesses to build trusted AI workflows that make decisions backed by accurate insights. The platform is trusted by mid-market companies and scales alongside their growth, addressing complex CX problems that traditional helpdesks and chatbots cannot solve. Lang.ai's features include intelligent triage, email automation, continuous chatbot improvement, granular tagging, proactive alerts, and automated topic discovery. It integrates seamlessly with popular helpdesks like Zendesk, Salesforce, Intercom, and Kustomer, ensuring data privacy and security with SOC2, HIPAA, and GDPR compliance. The platform's control and transparency are critical for handling customer data, and it has a proven track record of saving time and improving efficiency for customer support teams.